Add RMA intake case rows to imaging issue list
Add RMA intake case rows to imaging issue list
RMA case updates lack a visible tracker, leaving imaging coordinators without return context. It creates a row in your issue list so teams can triage and schedule imaging same day.
Overview
When a case enters RMA intake, imaging coordinators need immediate context to avoid delays. This flow logs a standardized row in your issue list so coordinators can triage and schedule imaging the same day.