Add return form enquiries to support triage table
Add return form enquiries to support triage table
Your return form arrives without validated order details, leaving support unable to confirm eligibility. Capture enquiries in a support table so coordinators can triage returns same day.
Overview
Return requests without order context force support into manual validation and slow resolution. This flow captures each enquiry, enriches it with order details, and surfaces duplicates so coordinators can triage and close returns the same day.