Add retention webhook leads to outbound contact list

You get churn-risk submissions with no outbound record, leaving retention reps unable to start follow-up. The workflow adds and tags contacts so reps can begin SMS and call outreach the same day.

Overview

When churn-risk leads arrive untracked, retention reps miss the narrow window to re-engage; this captures webhook submissions and pushes them into your outbound list. That lets reps start SMS and callback sequences within minutes, enabling same-day outreach and faster recovery.