Add refund escalation messages to shared tracking sheet

Your refund messages get buried in chat, slowing triage and leaving ownership unclear. The sheet creates a single tracking row per mention so coordinators can act and reconcile cases same day.

Overview

When refund mentions get lost in channel history, coordinators can't triage quickly and escalations pile up. This workflow captures each refund message into a single tracking row, giving escalation coordinators a clear queue to act on the same day.