Add refund decision summary to contact record automatically

Your refund requests arrive without a clear billing decision, leaving contact records incomplete and invoices delayed. Record decisions on the contact to speed triage and invoice updates same day.

Overview

Unresolved refund status creates billing friction and late invoices; this flow captures the refund decision, attaches an invoice-ready summary to the contact, and flags chargeable cases for review. That gives billing and marketing ops a same-day, auditable decision so invoices and reconciliations proceed on schedule.