Add reaction-tagged team messages as support triage notes

Your team chat messages tagged for follow-up get buried and leave cases untriaged. It creates triage-ready notes with message context and links so agents can act same day.

Overview

When agents flag messages for follow-up, context often slips away and slows resolution; this flow captures those messages into searchable triage notes so support staff retain context. That means agents and knowledge managers can review and act on cases same day.