Add product feedback note to customer contact record
Add product feedback note to customer contact record
Product feedback arrives without linked notes or files, forcing support to chase details and delaying triage. Reps get submission context and attachments on the contact for same-day follow-up.
Overview
Product feedback often arrives without context, making reps chase details and delaying resolution. This flow appends the submission and attachment links to the contact so support can triage and respond the same day.