Add product area and priority to incoming issues
Add product area and priority to incoming issues
Your support issues arrive without product-area, brand, or priority labels, delaying triage and routing. The workflow adds correct labels and priority so engineers can triage issues same day.
Overview
Unlabeled support-origin issues force engineers to hunt for context and slow response. This flow classifies issue content and writes brand, product-area, and priority back to the issue so tickets are routed correctly and triaged same day.