Add priority tags to incoming customer support conversations
Add priority tags to incoming customer support conversations
You miss urgent messages when triage-tagged support threads stay unprioritized. Leads can route and escalate conversations correctly after P1/P2/P3 tagging, enabling action within minutes.
Overview
When triage markers are added, threads can sit unprioritized and SLA risk rises. This flow classifies messages into P1/P2/P3 and applies priority tags so agents and leads can route and escalate the right conversations within minutes.