Add pending callback numbers to agent dialer campaigns
Add pending callback numbers to agent dialer campaigns
Your pending callback records stack up, leaving agents with scattered lists and missed return calls. Get caller numbers routed into each agent's dialer so outreach happens fast, often within minutes.
Overview
When pending callbacks sit idle, agents inherit disorganized lists and customers go unreturned. This flow moves queued callback numbers into each agent’s dialer and flags records as processing so outreach starts within minutes, reducing missed callbacks before shift handoffs.