Add parsed report rows to departmental heatmap sheets

Your ticket and IMS CSV attachments arrive by email unstructured, leaving metrics scattered and slow to analyze. Add parsed rows to heatmap sheets for consistent reporting and same-day triage.

Overview

Inbound monitoring emails with CSV attachments are time-consuming to consolidate, slowing operational insight. This flow converts attachments into structured heatmap rows so IT operations and service desk leads can review metrics and triage same day.