Add paid invoice note to support conversations for billing
Add paid invoice note to support conversations for billing
Your paid invoices aren't linked to support conversations, so agents must verify receipts manually and can't close billing tickets. Payment context helps cases close same day.
Overview
When paid invoices don't appear in support threads, agents waste time verifying payments and customers wait for confirmations. This flow injects payment notes into open conversations so support and billing get immediate clarity and cases close the same day.