Add outbound SMS messages to ticket and contact records
Add outbound SMS messages to ticket and contact records
Your outbound SMS messages aren't linked to support tickets or contacts, fragmenting history. Attach sent SMS to tickets and contacts so agents and marketing ops see full context same day.
Overview
When outbound SMS aren't logged to tickets, agents and ops lack conversation context and follow-ups slip. This ties sent messages to the correct ticket and contact so teams see unified history and can act same day.