Add onsite arrival status to ticket comments for agents
Add onsite arrival status to ticket comments for agents
Your onsite check-ins in the ops table don't show on tickets, leaving agents without arrival context. Get those arrival and completion notes added to tickets so agents can resolve issues same day.
Overview
Onsite arrival and completion notes often sit in operations tables but never reach tickets, leaving agents to chase context. This flow writes those notes into ticket comments so agents see arrival and completion details within minutes, enabling same-day resolution and reducing repeated outreach.