Add NPS text replies to follow-up tracking table
Add NPS text replies to follow-up tracking table
Your NPS replies arrive untracked, forcing coordinators to search for contact details and messages. They are logged to a follow-up table and non-text replies ping your team for same-day triage.
Overview
Untracked NPS replies create manual busywork and slow follow-up. This flow centralizes text replies into a structured follow-up table while alerting your team on non-text responses, enabling same-day triage and clearer handoffs.