Add NPS responses to agents' follow-up call list
Add NPS responses to agents' follow-up call list
Your NPS responses aren't centralized, leaving agents unsure who to call and delaying detractor recovery. This adds responses to a shared follow-up list so agents can contact detractors the same day.
Overview
Untriaged NPS replies leave agents guessing and let detractors slip away. This flow captures every response into a shared follow-up list so sales ops and agents can prioritize detractors and call them the same day.