Add NPS responses and comments to CRM contacts
Add NPS responses and comments to CRM contacts
Your NPS responses land outside CRM, leaving account teams unaware of urgent detractor feedback. It adds scores and comments to contact records so account teams can act within 24 hours.
Overview
NPS is only useful when it’s visible on contact records and routed to the right owner quickly. This flow attaches scores and comments to contacts so account teams can triage detractors and follow up within 24 hours.