Add non-refundable loyalty product to guest reservation on booking

Your reservation notes can hide loyalty redemptions, leaving charges unrecorded and complicating check-in billing. Get the non-refundable product added to the folio before arrival.

Overview

Unrecorded loyalty redemptions create folio gaps and slow down front-desk reconciliation. This workflow detects qualifying redemptions on booking and adds the non-refundable product so revenue managers and front-desk staff see correct folios same day.