Add new project tasks to customer case tracker sheet

Your customer case tasks in project workspaces aren't added to the case log, leaving agents without context. The tracker stays current so agents can triage and respond the same day.

Overview

Missing case logs slow agent response and obscure context for triage; this flow captures every new task into a central case tracker so your support staff always have the record on hand. That means agents can start triage and respond the same day, reducing handoff friction.