Add new help requests to troubleshooting log sheet

Your help-desk requests lack consistent logging, causing unclear ownership and missed triage. Gain a consolidated troubleshooting log so coordinators can triage issues same day.

Overview

Incoming support requests are funneled into a single troubleshooting log so coordinators and on-call engineers no longer chase inconsistent records. That live feed delivers a consistent, same-day view of new incidents for faster triage and clearer ownership.