Add negative 90-day survey responses to feedback tracker
Add negative 90-day survey responses to feedback tracker
Your 90-day satisfaction survey responses arrive unprioritized, leaving CX teams scrambling to triage at-risk borrowers. Centralize negatives into a feedback tracker for prioritized follow-up same day.
Overview
When negative 90-day survey responses go untriaged, CX teams scramble and high-risk borrowers wait for help. This flow captures and centralizes those responses so customer experience managers and support ops can triage and act same day, reducing response lag and improving remediation.