Add monthly help desk CSVs to team sheet

Your help desk CSV reports arrive by email without a central record, delaying agent reviews and SLA triage. It pushes cleaned monthly metrics to your shared team sheet for review and same-day triage.

Overview

When monthly help-desk CSVs sit in inboxes, support ops can miss SLA regressions and agent trends. This workflow extracts those CSVs and updates the team view sheet so program coordinators and CS ops see refreshed metrics same day for faster triage.