Add monthly HD performance rows to team sheet
Add monthly HD performance rows to team sheet
Your help-desk CSVs arrive by email but never reach the team sheet, leaving managers without current metrics. Receive rows in the team performance sheet for quick review before weekly coaching.
Overview
If monthly help‑desk CSVs sit in inboxes, managers lack current response and resolution metrics and coaching is delayed. This flow parses emailed reports and appends cleaned rows to the team performance sheet so managers see updated metrics within minutes for timely coaching and reporting.