Add missing email column to payment collection worksheet

Your payment threads lack an email column, so contact details go unrecorded. You capture emails into the worksheet after a resolved reaction, ensuring billing has contacts before reconciliation.

Add missing email column to payment collection worksheet

Overview

If your payment threads are marked resolved but lack contact fields, billing loses time chasing customers. This flow ties the resolved conversation to a worksheet entry and injects the email within minutes, so billing teams have contact info before reconciliation.

Add missing email column to payment collection worksheet