Add loyalty credit to qualifying stays one day prior
Add loyalty credit to qualifying stays one day prior
Your loyalty redemptions often don't post to reservations' folios, creating manual adjustments and reconciliation delays for operations. The workflow posts the credit one day before arrival so staff can reconcile before check-in.
Overview
When loyalty redemptions don't appear on folios, front desk and revenue teams spend time reconciling at check-in. This flow detects eligible bookings, posts the loyalty credit the night before arrival, and gives staff time to reconcile and confirm charges before check-in.