Add linked issue references and tracking record for teams

Your support and engineering tickets often lack mutual links, causing duplicated work and slow handoffs. Add linked references and a tracking record so teams see context and act faster same day.

Overview

Unlinked tickets between support and engineering create duplicated work and slow resolution; this flow attaches reciprocal comments and a centralized tracking row so teams share context at handoff. Engineers and support get a single reference and visible status to act on within minutes.