Add IVR call records to central operations sheets
Add IVR call records to central operations sheets
Your IVR call records live only in the database, leaving agents without call context. Appends qualifying IVR calls to shared worksheets so coordinators can act same day.
Overview
Capture IVR call context where your team actually works and stop relying on manual lookups. This turns buried database rows into actionable worksheets so coordinators can prioritize callbacks and close gaps the same day.