Add issue comments into customer conversation thread for support
Add issue comments into customer conversation thread for support
Your issue comments live in the tracker and miss the customer conversation, leaving agents without context. Agents receive threaded comments so they can reply with full context the same day.
Overview
When issue-tracker comments live outside the customer thread, agents lack context and escalate unnecessarily. This flow surfaces those comments into the conversation so support can reply accurately and reduce follow-ups the same day.