Add incoming tenant SMS to group conversation thread

Your tenant SMS arrive uncaptured, leaving conversations untracked and triage delayed. You get messages routed into a shared conversation and logged as records for same-day response.

Overview

Incoming tenant texts often land untracked, lengthening response time and frustrating residents. This flow routes each SMS into your shared conversation and logs a deduplicated message record so support and coordinators can triage and reply within minutes.