Add incoming SMS messages to customer contact notes

Your inbound SMS arrive untracked, leaving account owners without message history for payments or underwriting. Every SMS is logged to the contact note so teams have same-day context for follow up.

Overview

When SMS replies and inbound texts are left unlogged, account owners lose critical context for collections and underwriting decisions. By appending every inbound message to the customer's contact record within minutes, account managers and collections staff get the conversation history they need for same-day follow up and dispute resolution.