Add incoming customer messages to support leads sheet

Your customer messages arrive unlogged and delay triage, leaving agents without contact history. You get a prioritized leads register for triage and same-day follow-up.

Overview

Unlogged customer messaging creates blind spots that slow SLA-driven responses; this workflow centralizes those conversations into your support register so ops can triage and assign faster. Expect prioritized inboxes and same-day follow-up on inbound messages.