Add incoming conversation responses as next-step sheet rows
Add incoming conversation responses as next-step sheet rows
Your inbound conversations arrive untracked, leaving dispatch unsure which contacts need routing. Coordinators can act on entries when each recipient handle is logged as a next-step row, same day.
Overview
Inbound conversations often arrive without structure, which stalls dispatch and forces manual lookups. This captures each event and logs a next-step row so coordinators can prioritize follow-ups and act the same day.