Add inbound SMS messages as contact notes in CRM

Your inbound SMS land outside contact records, leaving conversations disconnected and causing delayed follow-up. Log SMS to contact notes so coordinators can follow up same day.

Overview

Inbound SMS frequently sit outside CRM histories, so campaign managers miss replies and coordinators waste time reconciling threads. This captures messages as contact notes and surfaces them to owners, enabling same-day follow-up and clearer campaign reporting.