Add inbound conversation tags from webhook events to records
Add inbound conversation tags from webhook events to records
Your webhook events lack tags, leaving reps without routing context and requiring manual tagging. You get tags applied automatically so reps can route leads faster same day.
Overview
Untagged webhook events force reps to hunt for routing details and slow response times. This flow applies tags to conversation records automatically, letting sales ops and reps route and act on leads the same day.