Add inbound chat message to contact record immediately

Your chatbot leads arrive without their message attached to contact records, leaving reps missing conversation context. This unifies contact history so reps can follow up with context within minutes.

Overview

Inbound chat messages often arrive disconnected from CRM records, forcing reps to hunt for context and slowing follow-up. This flow writes the chat message into the contact record so sales ops and reps gain conversation context within minutes and can prioritize outreach faster.