Add inbound call recordings to shared recordings folder
Add inbound call recordings to shared recordings folder
Your call recordings sit unfiled across systems, making them hard for campaign teams to reuse or analyze. They are saved to a shared Drive folder so content creators can access files the same day.
Overview
Unfiled call recordings slow content production and leave campaign teams hunting for context. This flow captures every inbound call recording and places a named copy in a shared folder so creators and campaign managers can reuse assets the same day.