Add follow-up note to aging on-hold support tickets

Your on-hold support emails often lack ticket context, delaying L2 responses and missed reopen windows. You receive a private ticket note so agents can triage and reopen within SLA.

Overview

Stop aging on-hold tickets from stalling your support queue and give L2 teams the context they need to act. This captures matching support emails, labels them for tracking, and appends a private follow-up note so coordinators can triage and reopen tickets within SLA windows.