Add failed-payment customers to exclusion segment and flag record

Your failed subscription invoices aren't removing customers from fulfillment lists, causing pharmacies to ship to unpaid accounts. Stop shipments and alert billing so issues are resolved same day.

Overview

Failed invoice payments can still trigger shipments and create costly reversals. This flow classifies those customers, flags their account, and notifies billing so shipments stop and recovery outreach happens same day. It reduces manual lookups and speeds resolution for your billing and fulfillment teams.