Add escalation note and notify support responders quickly

Your support channel flags tickets for follow-up but helpdesk records stay stale, creating unclear ownership. You get a private escalation note and ticket status update so teams can respond same day.

Overview

When agents flag 'Ticket Follow Up Requested' in your private support channel, tickets can sit at the wrong level and miss SLAs. This flow writes a private escalation note, updates ticket status, logs the event, and pings the right responders so issues are triaged same day.