Add do-not-contact entries from opt-out messages to list
Add do-not-contact entries from opt-out messages to list
Your opt-out texts leave reps unsure which contacts to stop, causing repeat outreach and complaints. That prevents duplicate outreach so coordinators halt contact attempts the same day.
Overview
Turn inbound opt-out texts into immediate do-not-contact records so your agents stop accidental outreach and reduce complaints. This preserves agent time and ensures coordinators halt contact attempts the same day.