Add daily call performance rows from CSV attachments
Add daily call performance rows from CSV attachments
Your daily call performance CSVs arrive as email attachments and go unread, delaying coach insights and calibration. Parsed rows land in your review spreadsheet so coaches can act same day.
Overview
Daily CSV report attachments often sit unread, leaving trainers without timely visibility into agent behavior. This flow parses those attachments and appends structured performance rows to your review sheet so coaches can identify coaching needs and act same day.