Add CSAT ticket entries to your team tracking sheet

Your CSAT responses aren't linked to ticket owners, leaving support ops blind to agent trends and SLA issues. Logs ticket context and CSAT to a team sheet for coordinators to review same day.

Overview

If CSAT isn't tied to tickets, your support ops lose agent-level visibility and can miss SLA trends. This workflow captures each CSAT with ticket context and writes it to a team sheet so coordinators get same-day visibility to prioritize fixes.