Add CSAT feedback to table and notify CSM
Add CSAT feedback to table and notify CSM
Your CSAT responses sit outside CRM and reports, leaving marketing ops and CSMs blind to sentiment. It logs feedback, appends a case comment, and alerts the owner for same-day action.
Overview
When CSAT replies live outside your systems, you miss early signals that inform campaigns and onboarding. This flow captures each response, scores sentiment, logs it centrally, and alerts the case owner so teams can act same day.