Add completion reaction when support tasks are completed
Add completion reaction when support tasks are completed
Your support tasks close in the tracker without chat context, so owners may miss closure. Adding a completion reaction makes closure visible to IT support coordinators same day.
Overview
When support records flip to completed without chat context, owners can keep chasing already-resolved issues. This flow adds a clear completion reaction to the related chat message so IT support coordinators see closure within minutes and stop redundant outreach.