Add completed delivery contacts to aftercare nurture list
Add completed delivery contacts to aftercare nurture list
When a delivery row is updated, aftercare contacts can stay untagged and outreach is delayed. The workflow captures and tags contacts, then queues personalized email and SMS the same day.
Overview
If completed delivery records aren't captured, aftercare outreach and review asks slip through the cracks. This flow captures and tags contacts automatically and queues personalized SMS so program coordinators can reach families the same day and keep outreach SLAs intact.