Add closed customer conversations to support team dashboard

Your closed conversations from the in-product messenger are scattered, leaving support without a searchable case log. Consolidate them into a single dashboard for review and coaching the same day.

Overview

If closed conversations aren’t captured centrally, managers lack the searchable history needed for coaching and trend reporting; this flow consolidates every closed conversation into a dashboard. That gives support managers and quality coaches a single source of truth for weekly reviews and same-day follow-ups.