Add closed chatbot conversation transcripts to support records
Add closed chatbot conversation transcripts to support records
When chatbot conversations end with no transcript, your support queue lacks context for triage. It sends transcripts to your database and alerts stakeholders so issues are triaged same day.
Overview
Unlogged chatbot conversations create blind spots in customer triage and slow resolution. This flow captures transcripts into your support database and notifies stakeholders so customer success managers can triage issues the same day.