Add claim additional-docs moves to claims log sheet
Add claim additional-docs moves to claims log sheet
Your claim cards awaiting additional documents go untracked and slow fraud review and evidence requests. You get a single time-stamped log for handlers and analysts to act same day.
Overview
When claim cards move into the awaiting additional documents phase, handlers and fraud analysts need a reliable audit trail to act quickly. This flow captures qualifying moves into a single, time-stamped log so teams can prioritize evidence requests and close issues the same day.