Add chatbot transcripts to support records and notify staff

Your chatbot transcripts are unlogged, leaving support without searchable context for follow-up. Receive recorded transcripts in your support log and an ops email so teams can act same day.

Overview

Chat endings often leave agents scrambling for context and slow down follow-up. This flow captures every completed chat into a searchable record and pings an operations contact, so responders receive usable context and can act the same day.