Add chatbot reply to ticket and log interaction

Your new help tickets arrive without an internal reply or AI log, slowing triage and requiring manual summaries. Receive internal replies posted to the ticket and a logged row for reporting same day.

Overview

Inbound tickets often arrive without a draft reply, leaving agents to recreate context and slowing response times. Add an AI draft as a private ticket comment and log the exchange so support managers can triage faster and produce same-day reports.